(603) 356-3000

North Conway, NH 03860-5155

(603) 752-3510

Berlin, NH 03570-2431

Coronavirus Update

2022 COVID-19 POLICIES

Although community COVID-19 risk is declining, our offices are continuing to follow CDC guidelines for healthcare facilities, which differ from guidelines for the general community.  The health and safety of our patients and staff is our highest priority, so we appreciate your continued cooperation with our following COVID-19 policies:

  • As per CDC guidance for all healthcare facilities, FACE MASKS ARE STILL REQUIRED to be properly worn over nose and mouth in our office at all times.
  • We continue to screen all patients (and guests) for potential COVID-19 risk.  Please notify our office:
    • If you have had a recent positive, or still pending, COVID-19 test;
    • If you have had close contact with someone with COVID-19 infection;
    • If you have any symptoms of COVID-19 or have been in close contact with anyone having, any symptoms, including the following:
      • Fever or chills, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, Loss of taste or smell, Sore throat, Congestion or runny nose, Diarrhea, Nausea or Vomiting
  • Our offices continue to be open by appointment only (including exams,  optical purchases, and eyeglass repairs and adjustments).  Please no walk-ins at this time.
    • Same-day optical appointments fill quickly, so please schedule in advance.  If you have an appointment with one of our doctors and you anticipate wanting to order glasses on the same day, you will need a second appointment for optical as well.
    • If you plan to order new glasses, you can begin your shopping online with our frame gallery and virtual try-on tool prior to your visit. Frames are sanitized between appointments.
  • Please respect social distancing when in office. To aid social distancing in our small office space, we ask that if you have a guest with you in office, they remain with you when you are in the exam room. 

2022 APPOINTMENT SCHEDULING

  • Appointments:
    • New patients: Our community continues to see more population growth than what our doctors can easily accommodate at this time. While we are again accepting new patients, we continue to have limited availability.  To be scheduled for a new patient appointment, we do FIRST require a referral from either your PCP or your previous eye care provider, indicating the reason for the visit and any ongoing eye health concerns, so that we may schedule accordingly and we can ensure any medical eye conditions are treated in a timely manner.
    • Established patients: Due to community growth and fewer eye care providers in the community, we are still booking several months out for established patient comprehensive eye exams.  If you have an emergent issue, our staff will triage your issue and schedule you for an emergency appointment.  If you would prefer to be seen sooner than our first available appointment for a non-emergent issue, you can be added to the waitlist for earlier cancelations.  You can request a non-emergent appointment by phone or on our website.
    • Contact Lens Patients:  Because we have a 3-6 month wait for an appointment,  contact lens patients should plan accordingly and call to schedule their exam well BEFORE their current prescription expires.  Contact lenses are an FDA-regulated medical device and require an annual in-person evaluation.
    • Appointment Confirmations and Missed Appointments: Due to our long waitlist for appointments, we require that you confirm your appointment within the week prior (this can easily be done via text message or by phone). If unable to make your appointment, we ask that you provide at least 24 hours notice to avoid any appointment fees.  Any missed appointment fees must be paid prior to rescheduling to a new date and time.
  • Waitlist:
    • If you wish to be added to our waitlist, please be sure that we have the best contact number for you and that you have opted-in for text messaging.  When we have cancellations, we will reach out by text message first, and openings will go to those that reply first. If you are unable to receive text messages, we can add you to our call list, but calls are only made if no one has first claimed the spot via text message.
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