(603) 356-3000

North Conway, NH 03860-5155

(603) 752-3510

Berlin, NH 03570-2431

Updated Appointment Information

Prior to Your Visit

Please review all of the important information below to prepare for your visit and arrive ten (10) minutes prior to your appointment time. 

Appointment Policies

  • While all medical services are by appointment only, NO APPOINTMENT IS NEEDED FOR OPTICAL SERVICES. Optical services are available on a walk-in basis, first come, first serve.  Please be aware that we do close daily for lunch.
  • As a courtesy to our office and other patients that are waiting for appointments, please allow 24 hour notice to cancel or reschedule any appointment. Failure to provide 24 hour notice may result in a delay in rescheduling your visit, as well as a missed appointment fee of $50.
  • Please be aware that if you are more than ten (10) minutes late, your appointment will need to be rescheduled in fairness to those patients who arrive on time.
  • If you have had ANY symptoms of respiratory illness (cough, sinus congestion, runny nose, sore throat, fever, shortness of breath, fatigue, headache) in the last 10 days, please take a COVID test prior to your visit and wear a mask while in office – or reschedule for more than 10 days from symptom onset.

What to Bring

  • Eyeglasses: Please bring any and all glasses that you currently use, including new and old prescription glasses, sunglasses, over the counter magnifiers, and even broken glasses. 
  • Contact Lenses: Please wear your current contact lenses to the appointment (if you are a new patient, please also bring the written contact lens prescription from your previous doctor). 
  • Medications: Please bring a list of all medications that you are taking at this time. 
  • Your Insurance Card(s): If your visit is being billed to insurance, your insurance card must be presented at every visit. Missing/outdated insurance information prevents billing to insurance and causes the visit to be private pay.

Scheduling Your Visit


  • New patients: Our community continues to see more population growth than what our doctors can easily accommodate at this time. While we are accepting new patients, non-emergency visits are booking several months out.  To be scheduled for a new patient appointment, we ask that you first print, complete, and return the patient registration paperwork. Once received, we will contact you to schedule your visit. If you have an urgent issue that requires more prompt scheduling, please also have your primary care provider/family doctor send a referral with detailed notes of your current condition.
  • Established patients: If you have been seen in our office, within the last 3 years, you can directly request a non-emergent appointment by phone or on our website.   You can also request to be added to our waitlist for sooner cancellations.  If you have an emergent issue, please call the office so that our team can triage your issue and schedule you accordingly. 
  • Contact Lens Patients:  Because we are scheduling appointments a few months out, contact lens patients should plan accordingly and call to schedule their exam well BEFORE their current prescription expires.  Contact lenses are an FDA-regulated medical device and require an annual in-person evaluation.
  • Appointment Confirmations and Missed Appointments: Due to our waitlist for appointments, we ask that you confirm your appointment within the week prior (this can easily be done via text message or by phone). If unable to make your appointment, we ask that you provide at least 24 hours notice to avoid any fees.  Any missed appointment fees must be paid prior to rescheduling to a new date and time.


  • If you wish to be added to our waitlist, please be sure that we have the best contact number for you and that you have opted-in for text messaging.  When we have cancellations, we will reach out by text message first, and openings will go to those that reply first. If you are unable to receive text messages, we can add you to our call list, but calls are only made if no one has first claimed the spot via text message.