FAQ

Always bring your insurance card, a list of current medications, and your glasses.  If you wear contact lenses, wear them to your appointment, and if they were not prescribed by our office, also bring your previous contact lens prescription (or your contact lens boxes) so we know what you have been wearing. If you are new to our office, you can save time by filling out the patient forms in advance and bringing them with you.  If you have not filled them out in advance, please arrive 10-15 minutes early for your appointment.

Conway Eye Care is located at 1319 White Mountain Hwy in North Conway.  If heading south, you will pass LL Bean on the right, Burger King and CVS on the left, and then we are on the left before you reach the Harley Davidson shop.

Coos Eye Care is located at 820 Main St in Berlin, just across the street from Fagin’s pub and just next to the credit union.

For full directions, check out our Google Maps.

Conway Eye Care:

Monday – Thursday  8:00 AM – 6:00 PM
Friday 8:00 AM – 5:00 PM

Coos Eye Care:

Monday – Friday 9:00 AM – 5:00 PM
Closed 12:00 PM – 1:00 PM daily
Optical Shop closes 12:00 PM Friday.

In order to bill any services to your insurance, we must have a copy of your medical insurance card.  You must provide this card at the time of your visit if you are using insurance to pay for your visit.  If you do not have your insurance card at your visit, you may pay for your visit on your own, or you may reschedule until that information is available.

As the patient, it is your responsibility to check with your insurance for eligibility.  Our office can advise you if we are contracted providers for your insurance carrier, however eligibility varies with each plan and each individual, so you should contact your insurance carrier prior to your appointment.

Yes, you will need to complete a Request for Patient Records form. It will then be forwarded to the doctor to process. You will be notified when your records are ready, please allow up to 30 day to process your request.

Cash, check, credit card, FSA debit cards, Care Credit.

Young and healthy adults usually need an eye exam every 1-2 years. Children under 18, seniors over 65, contact lens wearers or anyone with a systemic or chronic health issue should have a yearly eye exam.

Yes, normally the doctor will dilate all new and returning patients, so please be prepared to be dilated during your exam.  Returning patients without any medical findings may not need dilation at every visit.

A comprehensive dilated eye exam is a painless procedure in which an eye doctor examines your eyes for common vision problems and any signs of disease. Dilating drops are used to open the pupil wide and allows the doctor to view the back of the eye where most of the anatomical structures are located. Without dilation only 20% of the eye is visible. Dilated exams can detect potentially treatable blinding eye diseases, ocular manifestations of systemic disease, and signs of tumors or other anomalies of the brain, many of which have no symptoms.

Contact lenses are medical devices that need to be monitored annually. Determining the health of your eyes requires a doctor to view the contact lens on your eye each year. You may be seeing fine and not noticing any irritation, but with a microscope doctors can see problems that have no symptoms. Some of these problems can lead to scarring or blindness well before they cause you any pain. Since contacts rest directly against your eye, the risk for infection and serious disease is much higher for contact lens wearers than for non-wearers.

It is recommended by the American Optometric Association that a child’s first eye exam should be by the age of 3, again at age 5, and every 1-2 years thereafter.

A comprehensive eye exam typically takes about an hour.  The visit may be shorter if not being dilated, or it may be longer if medical issues require further attention.  Often patients will stay longer to choose eyewear.  Although complicated or emergency patients may on occasion derail our schedule, our doctors always try to be respectful of your time in the office.

During your eye exam, your doctor can let you know if they think you would be a good candidate for LASIK. If you have had a complete eye exam within the last year, a pre-op appointment can be scheduled for you for the exact measurements needed to determine candidacy.

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